Information About us and our Website
This website is owned and operated by Green Dragon Activities Ltd
You can; email us on greendragonactivities@gmail.com,
phone us on 07900 266353 (9am to 5pm,7days a week)
or write to green Dragon Activities Ltd, 98 High street, Bala, Gwynedd, LL23 7AD.
Registered in England and Wales with company registration number 07500991, our website is greendragonactivities.co.uk
Business Type
Retail outlet for SUP and other paddle sports equipment. Provider of fun water activities, team building and SUP learning sessions.
Opening Hours
Activity hours are flexible and open for all hours by arrangement.
Shop at present is open in a flexible pattern mainly Friday to Sunday generally with flexible hours during the day and 4pm to 7 pm ish.
During School holidays we are more frequently open.
The Shop can open at other times by arrangement.
You are welcome to call 07900 266353 outside these hours.
These terms and conditions constitute an agreement with you and Green Dragon Activities Ltd. By using this website and making purchases from Green Dragon Activities Ltd you agree to these terms and conditions. Green Dragon Activities Ltd may change these terms at any time.
Please review these terms often to ensure you are aware of any changes made by Green Dragon Activities Ltd.
These terms and conditions shall be governed by the laws of England and you agree to submit to the exclusive jurisdiction of the courts of the United Kingdom.
Please read these Terms and Conditions carefully before using the https://www.greendragonactivities.com website and the online shop application (the “Service”) operated by our Company.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you should consider not accessing the Service.
Complaints
If you have a complaint please email us at greendragonactivities@gmail.com, phone us on 07900 266353 (9am to 5pm, 7 days a week) or write to green Dragon Activities Ltd, 98 High street, Bala, Gwynedd, LL23 7AD.
As soon as we have been made aware of your complaint, action will be taken to rectify the problem. If you contacted us by post or email, we will reply by email. If you contact us by phone, we aim to be able to resolve the issue immediately. If we need a third party involved, we may need a little bit of time to investigate the matter, then we will respond no later than the following working day.
If we are unable to resolve your dispute and you were sold your product online or by other electronic means and you are within the European Union (EU) you may refer your complaint to the EU Online dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr.
Purchases
If you wish to purchase any product or service made available through the online shop or website, you may be asked to supply certain information relevant to your Purchase including, but not limited to, your name, address and billing address. We do not collect your payment details, these are dealt with by our payment services provider Square (see Security section below).
For more details on how we handle your personal data see our Privacy and Cookie Policy here [link].
Product Availability
We try to make sure that items listed on our site are always in stock. In situations when an item becomes discontinued or temporarily unavailable, we will contact you to let you know when the item will be in stock or to arrange a refund.
Delivery
Our aim is to despatch goods as quickly as possible; As we have limited opening hours during the week. (Please see our opening hours above)
Items will be dispatched as soon as possible. Please feel free to call us and we can confirm when that will be. Normally that will be a Friday dispatch, but if we are around it could be the same day for items that are in stock. Your account is charged immediately on placing an order.
For an amendment to the original order we will require a written confirmation, either by letter or email. Once your order has been processed and posted, we are unable to alter/amend an order. You will need to wait for it to arrive, before contacting us to arrange a return.
All deliveries dispatched will have tracking numbers. While each customer is responsible for the level of postage and insurance. We will endeavour to encourage the customer to make the best choice for the delivery of their item for them.
All quoted delivery times are estimates only unless you have paid for a guaranteed service and placed your order in time for next day despatch.
In the unlikely event that your order doesn’t arrive within the allotted delivery time. Please check with the items tracking link to see its present status to and we have not contacted you please feel free to contact us and ask what we are doing.
Sale of Goods
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.
Pricing
All prices are shown in Pound Sterling and include UK VAT at 20% unless stated otherwise. All prices are subject to change without prior notice. All transactions will be completed in GBP.
Payment Methods
We accept payments from the following cards: Visa Credit and Debit, MasterCard, Maestro and PayPal. Your account is charged immediately on placing an order.
Security
Our website uses SSL encryption to keep your personal details safe and secure. You can confirm the secure connection by checking that the web address (URL) starts with ‘https://’ with a small padlock icon displayed alongside.
We do not handle your credit/debit card details. All payment information is handled by our payment services providers, Square, on their own secure systems. You can find information about the payment services providers’ privacy policies and practices at https://squareup.com/gb/en/legal/general/ua
Confirmation of order
When we have received your order or payment you will receive confirmation of your order by email. This order does not constitute a binding contract until the point at which we despatch your order. Contracts will be concluded in English language.
Cancellation policy
You have an unconditional right to cancel your order within 14 working days of receiving your order. You must provide Green Dragon Activities Ltd with written notice of cancellation in a durable medium and you must return the items/goods at your own cost, all goods/items in the state in which they were received by you. If we have already processed your payment, we will refund you in full within 30 days of cancellation.
Return of Goods Policy/Refunds
We rely on you the customer to make the initial purchase, but we also understand that you may decide for whatever reason to changed your mind? We are happy to accept returns of goods for refund or exchange (size stock permitting). All return postage costs and or expenses are the customer’s responsibility, as is postage insurance costs for the items/goods.
All returned items must be unused and in their original packaging: we cannot accept goods back that we cannot sell as new, and they must be accompanied by the original delivery note or purchase recept. In all cases we will only process a refund once we receive the goods.
Please ensure that you make adequate provision for the safe return of the goods; all return postage and postage insurance costs are the customer’s responsibility unless otherwise stated.
Wrong or Faulty Item
If the wrong or a faulty item has been despatched please contact us prior to returning the item. We can then arrange for the goods to be returned to us at our expense and an exchange or full refund of the original price paid.
When returning an item, always ask for a Proof of Posting. We are not liable for any returns that are lost or delayed in the post back to us.
Please note, we can only refund the card used in the original sale. It is entirely up to the customer’s card issuing bank to decide how much time it takes to affect a credit. It may take up to 3 – 4 working days for the funds to get credited to the cardholder’s account depending on the card issuing bank.
Website and Online Shop Content
Website content/product description
The information on our site is constantly updated and from time to time may contain technical inaccuracies and typographical errors. We aim to correct these as soon as we become aware of them. In situations where the provided information is crucial to your purchasing decision and the eventual use of a product, we recommend you contact us for clarification and confirmation of details. We reserve the right to alter specifications and prices without notice.
We make every effort to ensure that images displayed on our website are as accurate as possible but we cannot guarantee an exact colour match to the product as displayed on your screen.
Links to Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Green Dragon Activities Ltd. Green Dragon Activities Ltd has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services.
You further acknowledge and agree that Green Dragon Activities Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 7 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
If you have any questions about these Terms & Conditions, please contact us.